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Item 16

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16) Match the following information.

Dealing with problems
Situation Useful phrases

J. Accepting an apology.

K. Mentioning the problem indirectly.

L. Apologizing.

(    ) I’m very sorry. I didn’t realize that ....

(    ) It really doesn’t matter, I understand...

(    ) It may have slipped your mind, but…

 Which alternative matches the information presented above correctly ?


A) J – K – L

 B) L – K – J

C) J – L – K

D) L – J – K


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